Refund Policy
Short version: payments aren't refundable, but you can cancel any time and you won't be charged again.
No refunds once paid
We start buying domains and setting up inboxes for you as soon as you pay, so all payments, including the first month, renewals and upgrade charges, are non-refundable. This applies even if you cancel part-way through a month or don’t use the service.
When we do refund
- If we decline your account during vetting, before setup starts, we refund your first payment in full.
- If we stop offering Firstsend, we refund any fees you have paid for time after the service ends.
- If the law requires a refund in your situation.
Cancelling
Cancel any time from Billing → Manage billing. Your plan stays active until the end of the month you have paid for, and you won’t be charged again.
Burned inboxes
If an inbox burns, we replace it free under the burned inbox guarantee in our Terms. Replacements are not refunded or credited.
Billing problems
If you think you were charged by mistake, for example twice for the same month, email support@firstsend.site within 30 days and we will put it right. Please contact us before disputing a charge with your bank.